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Privacy Policy

Last updated — May 2026

At Yashikaa Lumirae, we deeply respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, how it is used, and the measures we take to protect it. By using our website and services, you consent to the practices described in this policy. This policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information We Collect

We collect the following types of personal information when you interact with our website, place an order, book a consultation, or enrol in a course:

  • Personal identification: Full name, gender, and date of birth
  • Astrological data: Date, exact time, and place of birth — collected only when required for Kundali Vishleshan or astrological readings, and treated with the highest level of confidentiality
  • Contact information: Email address, phone number, and WhatsApp number
  • Shipping details: Residential or delivery address, city, state, and PIN code
  • Payment information: Transaction references only — we do not store card numbers, CVVs, or banking credentials on our servers. All payment data is processed through our secure payment gateway (Razorpay)
  • Consultation data: Personal circumstances, questions, and context voluntarily shared during consultations, readings, or inquiry forms
  • Technical data: IP address, browser type, device information, and pages visited — collected automatically to maintain website functionality and security

How We Use Your Information

The information we collect is used strictly for the following purposes:

  • Order fulfilment: Processing, packaging, and dispatching your orders accurately
  • Session scheduling: Confirming, scheduling, and managing booked consultations and course sessions
  • Communication: Sending order confirmations, shipping updates, tracking information, and responding to your queries via email or WhatsApp
  • Service delivery: Conducting consultations, preparing personalised or consecrated items, and delivering course content
  • Website improvement: Understanding how visitors engage with our website to enhance user experience
  • Legal compliance: Meeting applicable legal, regulatory, or governmental requirements

We will never use your personal information for unsolicited marketing without your explicit consent. If you receive communications from us, you may opt out at any time by notifying us via WhatsApp or email.

Sensitive Spiritual & Astrological Data

We recognise that information shared in the context of spiritual consultations — including birth charts, astrological configurations, personal circumstances, emotional history, and reading notes — is of a deeply personal and sensitive nature. We handle this data with the utmost care and discretion.

  • Birth details (date, time, place) and consultation notes are never shared with any third party under any circumstances
  • Session notes and consultation records are retained for a maximum of 2 years from the date of the session, after which they are securely deleted
  • Birth charts and astrological records are stored only for the duration necessary to deliver the service and are not retained beyond that without explicit client consent
  • You may request the deletion of your consultation records, birth data, or any associated personal information at any time by contacting us

Data Sharing & Third Parties

Yashikaa Lumirae does not sell, rent, lease, or trade your personal information to any third party. Your data is shared only in the following strictly limited circumstances:

  • Shipping partner (Shiprocket): Your name, phone number, and delivery address are shared solely for the purpose of dispatching and delivering your physical order
  • Payment gateway (Razorpay): Payment transaction data is processed through Razorpay's secure infrastructure. We do not receive or store your complete payment credentials
  • WhatsApp (Meta Platforms): When you communicate with us via WhatsApp, your messages and associated data are processed by Meta Platforms in accordance with their own privacy policy. Please review Meta's privacy practices separately
  • Legal obligations: We may disclose personal information if required by law, court order, or a directive from a competent government authority

We do not share consultation content, session notes, astrological data, reading outcomes, or any sensitive spiritual information with any third party under any circumstances whatsoever.

Cookies & Tracking

Our website uses cookies and similar technologies to ensure proper functionality and enhance your browsing experience. Cookies are small text files stored on your device.

  • Essential cookies: Required for the website to function correctly, including cart and checkout functionality
  • Analytics cookies: Help us understand visitor behaviour, page views, and traffic sources so we can improve our website
  • Preference cookies: Remember your settings for a more personalised experience

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the website, particularly during checkout.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for all data transmission, secure server infrastructure, and restricted internal access to personal data on a need-to-know basis.

While we employ industry-standard security practices, no method of electronic transmission or storage is completely infallible. We encourage you to use strong passwords, keep your login credentials confidential, and notify us immediately if you suspect any unauthorised activity related to your account.

Data Retention

  • Order data: Retained for 5 years from the date of purchase, for accounting, legal, and compliance purposes
  • Consultation and session notes: Retained for a maximum of 2 years, then securely deleted
  • Astrological and birth data: Retained only for the duration of service delivery, unless the client consents to longer retention
  • Technical and analytics data: Retained in anonymised or aggregated form for website improvement purposes

Your Rights

You have the following rights with respect to your personal data held by Yashikaa Lumirae:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request corrections to any inaccurate or incomplete data
  • Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records
  • Objection: Object to the processing of your data for specific purposes
  • Withdrawal of consent: Withdraw your consent for data processing at any time, with the understanding that this may affect your ability to access certain services
  • Portability: Request your data in a structured, commonly used format where technically feasible

To exercise any of these rights, please contact our Grievance Officer using the details provided below. We will acknowledge your request within 48 hours and resolve it within 30 days.

Children's Privacy

Our website and all services are intended solely for individuals aged 18 years and above. We do not knowingly collect personal data from minors. If we become aware that personal information has been inadvertently collected from an individual under 18, we will take immediate steps to delete it. If you believe a minor has submitted data through our website, please notify us immediately.

Changes to This Policy

Yashikaa Lumirae reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. Any revisions will be published on this page with an updated date. We encourage you to review this policy periodically. Continued use of our website or services after changes are published constitutes your acceptance of the updated policy.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Yashikaa Lumirae has designated a Grievance Officer to address privacy-related concerns:

  • Designation: Grievance Officer, Yashikaa Lumirae
  • Email: contact@yashikaalumirae.com
  • WhatsApp: +91 7566676096
  • Response time: Grievances will be acknowledged within 48 hours and resolved within 30 days of receipt

Contact Us

For any questions, concerns, or data-related requests, please contact us:

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